Frequently Asked Questions

KYC stands for Know Your Customer — a standard verification process required by licensed operators to confirm your identity, prevent fraud and comply with international anti-money-laundering regulations. You will typically be asked to upload a clear photo of your CNIC (Computerised National Identity Card) and proof of address. This process is a routine industry requirement and protects both you and the platform. Documents are handled under strict data-protection policies.

No — strictly not. q786 enforces an adults-only policy: you must be at least 18 years old, or the higher minimum age required by the operator's licensing jurisdiction, to register and use the platform. Age verification checks are carried out during both registration and KYC review. Accounts found to belong to minors will be suspended immediately and any funds will be handled in accordance with the operator's underage-play policy.

Click "Forgot Password" on the sign-in page and enter the email address linked to your q786 account. You will receive a secure password-reset link within a few minutes — check your spam folder if it does not appear in your inbox. Click the link, choose a new strong password (at least 8 characters, mixing letters, numbers and symbols), and log in normally. If you no longer have access to your registered email, contact support directly.

No — each user is permitted one account only. Duplicate accounts violate q786's terms and may lead to permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created two accounts or are having trouble accessing your original account, contact the support team with your CNIC details to resolve the situation. Bonus abuse through multiple accounts is treated as a serious breach of policy.

Minimum deposit thresholds differ between operators, but many platforms serving Pakistani users set entry-level minimums in the range of PKR 500 to PKR 1,000 for mobile wallet deposits. Bank transfers may carry higher minimums. Always check the cashier section of your chosen operator for the exact current figures — q786 provides guidance based on publicly available information, but figures can change without notice.

Withdrawal processing times vary by method and operator. Mobile wallet withdrawals (e.g. via Easypaisa or JazzCash rails) are often processed within a few hours once the operator's internal review is complete. Bank transfers typically take one to three business days. Some operators impose a pending period of 24–48 hours before releasing funds. Completing KYC verification upfront is the single most effective way to avoid withdrawal delays — unverified accounts are frequently held pending identity checks.

Most reputable operators do not charge their own fees on standard deposits and withdrawals. However, your payment provider — whether a bank or a mobile wallet service — may apply its own transaction charges independent of the operator. Currency conversion fees can also apply if your account currency differs from PKR. Always review the operator's banking page and your payment provider's fee schedule before transacting so there are no surprises.

Deposit declines usually stem from one of a few common causes: your bank or wallet provider may block gambling-related transactions on their end; your card may have an international or online transaction restriction; your account may not yet be KYC-verified; or you may have reached an active deposit limit. Try an alternative payment method, check your account status with the operator's support team, and verify that your chosen payment provider does not restrict this category of transaction in Pakistan.

RTP stands for Return to Player — the theoretical percentage of all wagered money that a slot game pays back to players over millions of spins. A slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average over a very long period. RTP does not predict your individual session outcome; short sessions can vary wildly. As a general guide, look for slots with RTPs of 95% or higher, and always check the game's information panel for the declared figure.

Yes — live casino games are streamed in real time from professional studio environments staffed by trained human dealers. You watch the live video feed, place bets through your screen interface, and the dealer physically deals cards, spins the roulette wheel or operates game equipment on camera. Popular live games include blackjack, baccarat, roulette and game-show formats. Results are determined by the physical outcome visible on stream — no RNG is involved in core live dealer games.

In-play betting — also called live betting — lets you place wagers on a match while it is actively in progress. Odds update dynamically as the game unfolds: for example, during a T20 match between Pakistan and India, you can bet on the next over's run total, the next wicket, or the revised match winner based on current score. In-play markets move fast, so reliable internet connectivity is important. Many users in Karachi, Lahore and Islamabad follow matches live on their phones while placing in-play bets simultaneously.

A wagering requirement (also called a playthrough requirement) states how many times you must bet the bonus amount before withdrawing any resulting winnings. If you receive a PKR 5,000 bonus with a 30x wagering requirement, you must place a total of PKR 150,000 (5,000 × 30) in qualifying bets before cashing out. Not all game types contribute equally — slots might count 100% while live casino tables contribute only 10%. Always check which games contribute and within what time limit the requirement must be met.

Yes — most reputable operators reward loyal players with a range of ongoing promotions beyond the welcome offer. These commonly include reload bonuses on subsequent deposits, free bet credits during major cricket events like PSL or ICC tournaments, cashback offers on net losses during a set period, VIP or loyalty programme rewards, and seasonal promotions tied to big sporting fixtures. Check your operator's promotions page regularly and opt in to email notifications so you do not miss time-sensitive offers.

Yes — most operators allow you to forfeit or cancel an active bonus through your account settings. Once forfeited, any remaining bonus funds and associated winnings generated from them are typically removed from your balance. Only your real-money balance remains. If you prefer to deposit and play without bonus restrictions, look for a clear opt-out option before or during deposit. This is a perfectly valid choice — especially for experienced players who prefer clean withdrawal conditions.

Self-exclusion is a voluntary agreement between you and the operator to block your account for a defined period — options typically range from six months to five years, or permanently. During exclusion, you cannot log in, deposit or receive marketing communications. To activate it, go to your Responsible Gambling settings or contact the operator's support team directly. Self-exclusion is a serious and powerful tool — it is not designed to be easily reversed. If problem gambling is affecting your life, please use it without hesitation and seek external support through resources listed on our Responsible Gambling page.